Purpose Limitation
Data collected by 55five is used only for the purposes stated in this policy — account management, payment processing, KYC, security and service improvement. It is not sold or rented to unrelated third parties for marketing.
Data & Privacy
55five Privacy Policy for Malaysian Platform Users
This Privacy Policy explains what personal information 55five collects from Malaysian users, the purposes for which it is used, how it is protected and the rights available to every account holder. Serving players aged 21 and above only.
Privacy at a Glance
Six Principles Guiding How 55five Handles Your Data
These summaries are provided for convenience. The detailed clauses below govern actual data practice and should be read in full before using the platform.
Data Minimisation
55five requests only the information necessary for a stated function. Account registration requires contact and identity details; KYC requires identity and address verification; payment processing requires transaction and ownership evidence.
Storage Security
Stored data is protected with appropriate access controls and encryption measures. System access is restricted to authorised personnel on a need-to-know basis.
Retention Limits
Personal data is not kept indefinitely. Retention periods are tied to the purpose of collection, legal obligations and the status of the account. Closed accounts are handled according to the retention schedule in this policy.
Lawful Basis
Processing is carried out on a recognised lawful basis in each case — contract performance, legal obligation, legitimate interest or, where appropriate, your explicit consent.
User Rights
Account holders may request access to, correction of, or in appropriate cases deletion of their personal information, subject to applicable legal retention obligations and outstanding compliance reviews.
Introduction
This Privacy Policy describes how 55five (referred to in this document as "55five", "we", "our" or "the platform") collects, uses, stores and discloses personal information when you access 55five.asia, register an account, use sports betting or casino features, deposit or withdraw MYR funds, or contact support.
This policy applies to all users, including residents of Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam and any other location who access 55five. By registering an account or using the platform, you acknowledge that you have read and understood this policy. If you do not accept its terms, you should not use 55five.
This policy is to be read alongside the Terms & Conditions. Where those documents address the same subject, both apply. This policy takes precedence on matters specific to personal data.
Definitions
Personal Data:
Any information that identifies or could reasonably identify a living individual, including name, identity number, contact details and device identifiers.
Processing:
Any operation performed on personal data, including collection, recording, storage, adaptation, disclosure and deletion.
Data Controller:
The entity that determines the purpose and means of processing personal data — in this case, the 55five operator.
Third-Party Processor:
A service provider that processes personal data on behalf of 55five under a contractual obligation, such as a payment gateway or KYC provider.
Consent:
Freely given, specific and informed agreement to processing for a stated purpose, which may be withdrawn subject to the conditions described in this policy.
Cookie:
A small file placed on a device to remember session state, preferences or usage patterns in accordance with the cookies section of this policy.
Information We Collect
55five collects personal data directly from users and automatically during platform use. The categories collected include:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad or passport number | Registration and KYC submission |
| Contact Data | Email address, phone number | Account registration and support requests |
| Financial Data | Payment method details, MYR transaction records, DuitNow or FPX references | Deposit and withdrawal processing |
| Verification Documents | Document images, proof of address, selfie checks | KYC and account review submissions |
| Technical Data | IP address, browser type, device identifiers, session timestamps | Automatic collection during platform access |
| Usage Data | Pages visited, markets viewed, wager and game history | Platform activity logging |
| Communications Data | Support chat content, email correspondence | User-initiated support interactions |
55five does not intentionally collect sensitive personal data beyond what is required for identity verification, age enforcement and responsible gambling compliance. Where health-related information is shared voluntarily in a responsible gambling context, it is handled with additional care.
Data Processing
Personal data is processed only where a lawful basis exists. The primary bases and corresponding purposes are:
- Contract performance: Account creation, identity verification, MYR deposit and withdrawal processing, wager settlement and support delivery.
- Legal obligation: KYC review, anti-money laundering checks, age verification and regulatory reporting where required by applicable international licensing requirements.
- Legitimate interest: Fraud prevention, platform security, abuse detection, responsible gambling monitoring and internal service analytics carried out with appropriate safeguards.
- Consent: Where 55five seeks consent for a specific purpose — such as certain marketing communications — this is sought separately. Consent may be withdrawn at any time without affecting other processing carried out on another basis.
55five does not make automated decisions that produce legal or similarly significant effects solely from personal data without human review of cases that require it.
Cookies and Tracking
55five uses cookies and similar technologies to maintain session state, remember user preferences, measure platform performance and detect suspicious access patterns. The main types in use are:
- Strictly necessary cookies: Required for the platform to function — including login sessions, CSRF tokens and language preferences. These cannot be disabled without breaking platform access.
- Functional cookies: Remember user choices such as display settings, sport or market preferences.
- Analytics cookies: Aggregate platform usage data to inform development decisions. Individual behaviour is not sold or passed to third-party advertisers via these cookies.
- Security cookies: Support fraud detection, session integrity checks and responsible gambling control enforcement.
Browser settings may be used to manage or delete cookies, although disabling strictly necessary cookies will affect platform functionality including account access and transaction processing.
Disclosure of Data
55five does not sell personal data. Information may be shared with the following categories of recipients only to the extent necessary for the stated purpose:
- Payment providers: Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX partners — transaction data required to complete deposits and withdrawals.
- KYC and identity verification providers: Document images and identity data necessary to complete verification.
- Technology and infrastructure providers: Hosting, platform security and support tooling operating under contractual data-processing obligations.
- Licensing and compliance bodies: Where required under the applicable international licensing terms.
- Law enforcement or courts: Where disclosure is required by a lawful order, legal process or to prevent serious criminal activity.
Any third party receiving personal data from 55five is required to implement appropriate safeguards and use the information only for the specified purpose.
International Data Transfers
55five may transfer data to processors located outside Malaysia where that is necessary to deliver payment, KYC or platform infrastructure services. In each case, appropriate contractual or technical safeguards are applied. If you have questions about a specific transfer, contact support.
Retention and Deletion
Personal data is retained for as long as it is needed for the purpose for which it was collected, subject to the following principles:
- Active account data is retained while the account is open and for a reasonable period after closure to handle outstanding disputes, chargebacks or legal claims.
- KYC and identity documents are retained as required by applicable international licensing and anti-money laundering obligations, typically a minimum of five years from the last transaction date.
- Transaction logs, including MYR deposits and withdrawal records, are retained for compliance audit purposes for the period required by the applicable licensing jurisdiction.
- Responsible gambling records, including self-exclusion and deposit limit history, are retained for the period the restriction is in effect and thereafter as required to prevent circumvention.
- Support communication logs are retained for a reasonable period to resolve disputes and improve service quality.
When data is no longer required and retention obligations have been met, it is deleted or anonymised in a manner that prevents re-identification.
Security Measures
55five applies technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration or disclosure. These include:
- Encrypted transmission of data between the platform and users via HTTPS.
- Access controls restricting account and administrative system access to authorised personnel.
- Separation of production data from development and testing environments.
- Monitoring for unusual access patterns and potential security incidents.
- Procedures for assessing and addressing potential data security events.
No system can guarantee absolute security. Users can contribute to account security by choosing a strong unique password, not sharing credentials, logging out of shared devices and reporting suspicious activity to support promptly. Do not share your password, full MyKad number or banking login details with anyone, including communications that appear to be from 55five support.
User Rights
Subject to applicable law and any overriding legal retention obligation, users may exercise the following rights regarding their personal data held by 55five:
Right of Access
Request confirmation of what personal data 55five holds about you and obtain a copy.
Right of Rectification
Request correction of inaccurate or incomplete personal data, subject to identity verification.
Right to Erasure
Request deletion where data is no longer needed, subject to legal retention obligations.
Right to Restrict Processing
Request limited processing in specified circumstances while accuracy or a legal basis is reviewed.
Data Portability
Receive a structured copy of data provided by you where technically feasible and legally permitted.
Right to Object
Object to processing carried out on the basis of legitimate interest, subject to overriding grounds.
To exercise a right, contact support with your registered account details and a clear description of the request. 55five may request identity verification before acting on a data rights request. Responses will be provided within a reasonable time and in any event within the period required by applicable law.
Minors and Age Enforcement
55five is strictly for users aged 21 and above. The platform does not knowingly collect or process personal data from anyone under the age of 21. Age verification is conducted as part of the KYC process. Where 55five becomes aware that a minor has accessed the platform or submitted personal data, that account will be closed, any associated balance held pending review and the relevant personal data deleted or anonymised as required by applicable law.
If you have reason to believe that a minor is using or attempting to use 55five, contact support immediately at the address below so the matter can be reviewed.
Policy Changes
55five may update this Privacy Policy to reflect changes in data processing practices, applicable law, licensing requirements or platform features. When material changes are made, the revised policy will be published with an updated review date. Continued use of 55five after a material change takes effect indicates acceptance of the updated terms.
Users who have registered an account are encouraged to check this page periodically, particularly before processing a significant transaction or submitting additional personal information.
Contact Us
Questions, data rights requests or privacy concerns related to 55five should be directed to the support team. The support email is provided as plain text only in accordance with site policy — it is not a clickable link.
Support email: [email protected]
Availability: Support is available 24 hours a day, seven days a week.
When submitting a data request, include your registered account email address and a clear description of the information or action requested. Do not include your password, full bank account number or one-time security codes in any message.
Know Your Rights
Continue Using 55five with Confidence
Now that you have reviewed how 55five handles personal data, you can return to the platform, check the full Terms & Conditions or read the responsible gambling guidance. All services are available for players aged 21 and above only.